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TECHNICAL Support

Frequently Asked Questions

The answers to your questions

GENERAL

YES, users of xScan should create a new account.  Former ADNX accounts are not supported.

You can contact us without creating an account. If you want to use the service, it's mandatory to open an account.

The dark mode is only available to registered users. Go to Preferences of your account and enable it.

Nope, like Apple, we deeply care about privacy and security. We are very picky on these topics and we will never do anything wrong for users. Sadly, a lot of companies are doing a sneaky business with the data of users and it's wrong. You can trust us on this topic.



SERVICE

When you no longer want to to monitor a computer, you go to your dashboard and your list of computers. You click on the computer that you no longer want to monitor and you will see a button “Remove this computer from my list”. Click on it to disable the monitoring. mcZoom application will no longer send data to our service. You can even move the app to the trash on the previously monitored computer.

It's very simple, you just have to create an account. After this mandatory step, you can download a small app that you need to install on all monitored computers. The app will automatically send the computer information to MacZoom service and update it every 5 minutes, so you always have accurate data. We worked hard to provide the best user experience and simplicity.

When you are done adding all your Macs, you can monitor your servers or computers from your MacZoom dashboard. It's also a great way to manage your inventory. 

We support all Macs compatible with macOS 10.12 Sierra or later versions, including the new Macs with Apple Silicon processors.

Yes, as we focus on the Mac, we do not support other platforms.



mcZoomOn 5 utility

1. Go to Applications folder and utilities folder. Launch Activity Monitor and search for mcZoomDaemon. If it's present, click on it and use the Force Quit function (small cross in the toolbar)
2. You can install a new version 

YES but only if you purchased a license between June 2020 and February 2021. Just create a ticket on the support website with your actual license of xScan.