Frequently Asked Questions

Check our answers to frequently asked questions and feel free to contact us if you cannot find any answer.

MacZoom Monitoring App
Do I need a specific user account?

Yes, you cannot use an account created  for the analytics app. You need one specific account for each app.

Can I cancel my subscription at any time?

Yes, you can cancel a subscription from any moment. The current month is always due and cannot be refunded. You can cancel a subscription from your account.

Can I create an account from the web instead of the app?

Yes, if you cannot create an account from the Mac app, you can use this url.

https://monitoring.maczoom.com/login
 

Is the trial plan limited?

By default, you have access to all features. Only 2 computers or websites can be monitored

How does it works?

Step 1
Download the app for Mac and create a FREE account from the app

Requires macOS 10.14 or later versions. Optimized for Macs with Intel or Apple Silicon processors. Validated by Apple notarized secure service to prevent malwares. 

Step 2
Setup the computers or websites that you want to monitor

Step 3
You can go the dashboard from the app and start seeing the status of your servers or websites

There is no step 4. 



MacZoom Analytics App
Do I need a specific user account?

Yes, you cannot use an account created  for the monitoring app. You need one specific account for each app.

Is it possible to have a public dashboard?

Yes, you can setup a dashboard as private or public. 
If you want to see the stats of a website, you can look at this example:

https://analytics.maczoom.com/macproline.com
 

How does it works?

Step 1
Download the app for Mac and create a FREE account from the app

Requires macOS 10.14 or later versions. Optimized for Macs with Intel or Apple Silicon processors. Validated by Apple notarized secure service to prevent malwares. 

Step 2
Add the MacZoom HTML code to the header of your website (just one line of code)

Step 3
You can go the dashboard from the app and start seeing the visitors of your website with all related information.

There is no step 4. 

Is the trial plan limited?

By default, you have access to all features. Only 1000 page views will be recorded.

Can I create an account from the web instead of the app?

Yes, if you cannot create an account from the Mac app, you can use this url.
https://analytics.maczoom.com/login

How do I purchase a plan?

You can do that from the app. From your dashboard, you will see a plan link where you can upgrade your plan or cancel your subscription.

Can I cancel my subscription at any time?

Yes, you can cancel a subscription from any moment. The current month is always due and cannot be refunded. You can cancel a subscription from your account.





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